What Info to Send
Include this information when contacting support.
Required Information
Always include:
- Your username
- Device model (e.g., Firestick 4K Max)
- App name (AIO TV, AIO VPN, Stremio)
- What's wrong (buffering, login error, etc.)
- What you tried (restarted, cleared cache, used VPN, etc.)
Helpful Information
Also include if available:
- Screenshot of error
- Speed test result
- When problem started
- Does it happen on all content or specific channels/movies?
Example Message
Good message:
Username: john123 Device: Firestick 4K App: AIO TV Issue: Login says "account expired" but I paid yesterday Tried: Restarted app, restarted Firestick Screenshot: [attached]
Bad message:
Not working
Response Time
- Admin typically responds within 24 hours
- Faster during business hours
- Include all info to get faster help