What to Screenshot
Send these screenshots when contacting support.
Error Messages
Take screenshot of:
- Login errors
- Playback errors
- Account expired messages
- Any error text
Speed Test Results
- Go to fast.com on Firestick
- Wait for test to complete
- Screenshot the result
Analiti Results (if requested)
- Install Analiti app
- Run network test
- Screenshot results
- Send to admin
App Settings
If asked, screenshot:
- Playlist settings
- EPG settings
- Player settings
What NOT to Send
Don't send photos of TV screen. Use Firestick screenshot:
- Press and hold Home and Down buttons together
- Screenshot saved
- Find in Photos app or Gallery