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Before Contacting Support

Try these steps before messaging admin.

Troubleshooting Checklist​

Check these first:

  • Internet connection is working
  • Account is active (not expired)
  • App is up to date
  • Firestick has storage space
  • Restarted the app
  • Restarted Firestick
  • Tried with VPN connected
  • Checked Troubleshooting section

Speed Test​

  1. Go to fast.com
  2. Run speed test
  3. Check if speed is 5+ Mbps

Clear Cache​

  1. Settings → Applications
  2. Manage Installed Applications
  3. Select AIO TV
  4. Clear cache

Try VPN​

  1. Open AIO VPN
  2. Connect
  3. Test streaming

Still Having Issues?​

If you've tried everything, contact admin with:

  • Screenshot of error
  • Device model
  • App name
  • Your username
  • What you already tried

See: What to Send