Suspension Policy
Account suspension for non-payment.
When Accounts Get Suspended
- Subscription expires
- Payment fails
- Chargeback issued
Suspended Account
When suspended:
- Cannot log in
- No streaming access
- Data preserved for 30 days
Reactivate Account
- Make payment (see Stripe or Bank Transfer)
- Contact admin with confirmation
- Account reactivated within 1 hour (Stripe) or 24 hours (bank)
Permanent Deletion
Accounts deleted after 30 days of suspension.
Data cannot be recovered after deletion.